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soapmarket is an online boutique featuring our hand-picked selections of on-trend fashion jewelry and natural soaps, bath and body. soapmarket partners with companies who care deeply about the ingredients they put in their products or materials used in their jewelry, and the impact their products and processes have on the environment.
Tax Policy
You agree that you as buyer and we as shop owner are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as shop owner we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree (a) that Rakuten.com has no responsibility to collect, report or remit sales, use or any other applicable taxes in connection with your purchase, and (b) to fully indemnify, defend and hold Rakuten.com harmless from any and all claims, demands, damages, awards, fines, costs, expenses and liability in any way associated with foregoing. Without limiting the generality of the foregoing, Rakuten.com currently automatically charges sales tax with respect to any marketplace products shipped to California.
In most cases, all orders are shipped within a day of receipt. We use a variety of shippers, some of whom do not allow delivery to PO Boxes. We reserve the right to select best method. Orders valued over $100 may ship with a signature required for delivery.
Please contact us for a Return Authorization at ellen@soapmarketonline.com with order number, item, reason for request and state preference of return or exchange. We will make an exchange only if the desired item is available. Unopened, unused merchandise may be returned for exchange or refund within 30 days of receipt. Sale items are final sale and not eligible for exchange or refund. Opened products are not eligible for return due to contamination. Special orders may not be exchanged or returned. Jewelry may be exchanged or returned within 15 days of receipt in unworn and original condition only. We reserve the right to not honor an exchange or return if we feel the item is not in original condition. Shipping charges are not refunded. We recommend insurance and tracking service be purchased for return shipping. Refunds cannot be given for returns lost in transit. If an order is received damage, please contact us within 48 hours of receipt. Thank you.
Information about how to contact us can be found in the Order History for your Rakuten.com Account. You can access your Order History at https://secure.rakuten.com/AC/Account/OrderHistory.aspx. Once you have accessed your Order History, then please locate the specific order that you wish to inquire about.

What to do if Your Order has been Shipped or Delivered
If your order has already shipped, then you can click the 'Contact Shop Owner' link (under the 'Available Actions' header to the right of the order listing) to access a Web form you may use to contact us. Rakuten.com Shopping holds its marketplace shop owners to high standards of quality, so you can expect a response back within one business day after contacting us.

What to do if Your Order is being Processed
If your order has not shipped, then you can click on our name in messaging located under 'Available Actions' to open up an email message with our email address already populated. Rakuten.com Shopping holds its marketplace shop owners to high standards of quality, so you can expect a response back from within one business day after contacting us.

If you do not see the 'Contact Shop Owner' link or if we have not responded after one business day, then please feel free to contact Rakuten.com Shopping at 1-800-800-0800.

Thanks for visiting my store. 

Please contact us with any questions at info@soapmarketonline.com

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